FAQ:

Q1: Are you a factory or trading company?

A: We are a manufacturer found in 2010.

Q2: Where are you located? How can we visit you?

A: Sure, welcome customer all over the world come visit us. We locates in Jinan city of Shandong, in the north of China.Tell us your flight number or train number, we will pick up you.

Q3: How can I choose suitable machine?

A: Please communicate with us via inquiry or email, we can suggest you the most suitable machine . Please kindly tell us:

1).What work you will do? Mark, engrave or cut?

2). What’s the size and thickness of the material?

Q4: What's your payment terms? Delivery time and MOQ?

A: We accept T/T(bank transfer), L/C, Paypal,  West union, etc. 

Usually we need 30% as deposit, balance paid before shipment.

Delivery Time: 7-10 days after payment

MOQ: 1set

Q5: If I bought a machine, how could you make it safe while shipping.

A: We use international standard export package for all our machines, and we have a professional package suitable for oversea transportation. Machine will be fixed well in the case.

Q6: What's your quality control system?

A: All our machines with CE and FDA certificate. Our QC department will do full test of each machine after finish, and we will send you test video and photos for confirm.