Jinan Transon CNC Equipment Co., Ltd.
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All the components of our laser machines are with the highest quality, good
finish and good quality. Our quality control department will fully check and
test EVERY ONE of our laser machines before shipment. We can 100% make sure all our
customers will get good products from us, and we have TWO
year warranty for our laser machine. Usually the life time of glass laser tube is 100,000 hours,
machines can keep working 24 hours a day, usually working more than 8 hours a day is totally no problem.Together with the laser machines we send together "Instruction Book",
"Operation Manual" and "Training Video" (in English version) our customer
can easily understand and operate our machines when they arrive.
We will offer plenty of online supports, by email, video, telephone and fax.
Our engineer can make a door-to-door instruction training service.
Our laser machines package include 3 layers:
1, Outside package: Polywood case with metal belt
2, Middle package: We use foam to cover the machine.
3, Inner package: We use waterproof plastick bag to cover all the machine.
Jinan Transon CNC Equipment Co., Ltd is an integrated CNC automation equipment manufacturer in Jinan China found in 2010. Our main products include fiber laser marking machine,CO2 laser marking machine,CO2 laser engraving cutting machine,CNC router and CNC plasma cutter. They are widely used in industry of woodworking, advertising, decoration,arts and crafts, electronics industries,etc.
With the ability of research, development, design and production, Transon not only produce our own machines, we also cooperate with customer by provide ODM and OEM machines with reliable quality, reasonable price and good after sale service. Welcome customer worldwide contact us today!
Q1: Are you a factory or trading company?
A: We are a manufacturer found in 2010.
Q2: Where are you located? How can we visit you?
A: Sure, welcome customer all over the world come visit us. We locates in Jinan city of Shandong, in the north of China.Tell us your flight number or train number, we will pick up you.
Q3: How can I choose suitable machine?
A: Please communicate with us via inquiry or email, we can suggest you the most suitable machine . Please kindly tell us:
<![if !supportLists]>1) <![endif]> .What work you will do? Mark, engrave or cut?
2). What’s the size and thickness of the material?
Q4: What's your payment terms? Delivery time and MOQ?
A: We accept T/T(bank transfer), L/C, Paypal, West union, etc.
Usually we need 30% as deposit, balance paid before shipment.
Delivery Time: 7-10 days after payment
Q5: If I bought a machine, how could you make it safe while shipping.
A: We use international standard export package for all our machines, and we have a professional package suitable for oversea transportation. Machine will be fixed well in the case.
Q6: What's your quality control system?
A: All our machines with CE and FDA certificate. Our QC department will do full test of each machine after finish, and we will send you test video and photos for confirm.
Q7: What's your after-sales service?
A: 1) Warranty 1 year for whole machine.
2) Engineers available service machinery overseas if need.
3) 7X24hours online support and whole life maintenance.
Q8: If I don't know how to use the machine, can you teach me?
A: Yes, sure you can contact us anytime if have any doubts.
1) There is a U disc send together with the machine in the tool box including machine user manual and software user manual, install video, etc .
2) Online (Skype, Whatsapp, Wechat, Phone)
3) Remote desktop software (Team viewer)
4) Demo Video
Q9:This is my first time buy machine from China, how i buy machine from you?
A:Choose suitable machine through talking with our sales → Pay to us→ manufacture and testing machine(about 3-5 workdays) →shipping to you
If you have any other questions, please write email to us or call us, we will reply you ASAP.
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