Our laser machines package include 3 layers:

1, Outside package: polywood case with metal belt

2, Middle package: We use foam to cover the machine.

3, Inner package: We use waterproof plastick bag to cover all the machine.

1, Our quality contral department will fully check and test EVERY ONE of our laser machine before shipment. We can 100% make sure all our customers will get good products from us, and we have TWO year warranty for our laser machine.

2, Together with the laser machines we send together "Instruction Book", "Operation Manual" and "Training Video" (in English version) our customer can easily understand and operate our machines when they arrive. 

3, We will offer plenty of online supports,  by email, video, telephone and fax. 

4, Our engineer can make a door-to-door instruction training service.

FAQ:

Q1: Are you a factory or trading company?

A: We are a manufacturer found in 2010.

Q2: Where are you located? How can we visit you?

A: We locates in Jinan city of Shandong, in the north of China. Please tell us your airplane number or train number, we will arrange sales and driver pick you up to factory.

Q3: How can I choose suitable machine?

A: Please communicate with us via inquiry or email, we can guide you. Please kindly tell us:

1).What work you will do? 

2). What work table size you will need?

Q4: What's your payment terms? Delivery time and MOQ?

A: We accept T/T(bank transfer), L/C, Paypal,  West union, Paypal, etc. 

Usually we need 30% as deposit, balance paid before shipment.

Delivery Time: 7-10 days after payment

MOQ: 1set

Q5: If I bought a machine, how could you make it safe while shipping.

A: We have a professional package suitable for oversea transportation. Machine will be fixed well in the case.

Q6: What's your quality control system?

A: All machines with CE and FDA certificate. Our QC department will do full test of each machine after finish, and send you test video and photos for confirm.

Q7: What's your after-sales service?

A: 1) Warranty 1 year for whole machine. Fiber laser source 3 years.

2) Engineers available service machinery overseas 

3) 7X24hours online support and whole life maintenance.

Q8: If I don't know how to use the machine, can you teach me?

A: 1) There is a U disc send together with the machine including machine user manual and software user manual . 

2) Online (Skype, Whatsapp, Wechat, Phone)  

3) Remote desktop software (Team viewer) 

4) Demo Video

Q9:This is my first time buy machine from China, how i buy machine from you?

A:Choose suitable machine through talking with our seller manager → Pay to us→ manufacture and testing machine(about 3-5 workdays) →shipping to you

If you have any other questions, please write email to us or call us, we will reply you ASAP.