Q1:How can I get the best laser marking machine for me?
You can tell us your working material, detail work by picture or video so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2:This is the first time I use this kind of laser marking machine, is it easy to operate?
We will send you manual and guide video in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by “Teamviewer” online help software. Or we can talk by phone, email or other contact ways.
Q3:If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under “normal use”.
Q4:This model is not suitable for me, do you have more models available?
Yes, we can supply many models, such as wood cnc router, stone cnc router, advertisingcnc router and so on.
Replacement of some part based your need. The above are most popular. If it can not meet your requirement, then tell us. We have the ability to make specially according your requirement!
Q5:What’s the guarantee, in case the laser marking machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out the problem may be, according to client’s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q6:How about the documents after shipment?
After shipment, we will send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q7:How long is the delivery time of laser marking machine?
For standard machines, it would be 5-9 days; For non-standard machines and customized machines according to client’s requirements, it would be 10 to 15 days.
Many thanks for your reading. Any laser marking machine questions, please feel free to contact me.