1.Q: Are you a factory or trading company?

A: We are a manufacturer.

2.Q: Where are you located? How can we visit you?

A: We locates in Jinan of Shandong, in the north of China.

3.Q: How can I choose suitable machine?

A: Please communicate with us via inquiry or email, we can guide you. Please kindly tell us: 

1) .What work table size you will need?

 2).What work you will do?

4.Q: What's your payment terms? Delivery time and MOQ?

A: We accpet T/T(bank transfer), L/C, Paypal, ESCOW, West union etc. Usually we need 30% as deposit, balance paid before shipment.

Delivery Time: 3-5 days after payment

MOQ: 1set

5.Q: If I bought a machine, how could you make it safe while shipping.

A: We have a professtional package suitable for oversea transpotation. Machine will be fixed well in the case.

6.Q: What's your quality control system?

A: All machines will be tested after finished. We have QC department response for this job. And we already got CE approved.

7.Q: If I don't know how to use the machine, can you teach me?

A: 1) There is a DVD disc including machine user manual and software user manual c/w machine. 2) Online (skype & phone)  

3) Remote desktop software (Teamviewer) 

4) Demo Video

8.Q:This is my first time buy machine from China, how i buy machine from you?

A:Choose suitable machine through talking with our saler manager → Pay to us→ manufacture and testing machine(about 3-5 workdays) →shipping to your

CIF:Almost finish production →order shipment and confirm shipping date→delivery machine to port

of loading→declare at customs→shipping→delivery to port of destination

FOB:Almost Finish production→tell us your shipping agent contacts and confirm shipping date→

delivery machine to port of loading→declare at customs→shipping→delivery to port of destination

DDP:Almost finish production →order shipment and confirm shipping date→delivery machine to

port of loading→declare at customs→shipping→delivery to port of destination-clearance-delivery machine to your place.

1.Warranty period for Cnc router machine:one year

2.Warranty period for spindle:half year 

3.Free replacement if there is a failure in warranty period

4.Professional technical person provide service online all the time by skype, email and son on,